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July 2006 I split Bedrock off as its own site.

this required multiple Drupal site configuration.

I considered using Drupal shared tables feature so that we could have common users and perhaps even common node info (so the Bedrock Omnibus could be seen and worked on from both CoPr and Bedrock sites) but it got ugly:

Want Bedrock users to see only Bedrock-specific recent comments, forums etc

I think some of the contrib modules and maybe some of my hacks use hard-coded table names instead of using curly brackets around them.  These would need to be fixed to use shared tables.

We think we are doing something revolutionary here.  is this the first open-source, user-contributed business information?

Open source and similar concepts are well established in other areas (political transparency, freeware, journalism, encyclopaedia...) but has anyone done this with business information in general or process guidance in particular (small business or otherwise)?

Wikipedia has information in it that is useful to a business, but it is not business-focused.  It is aimed at the "man-in-the-street" or rather the "person-on-the-browser" (POTB).  A small business owner is little removed from a POTB but Wikipedia is too wide-ranging to qualify as "business information".

The attached white paper is a presentation given by Rob to the itSMF NZ national Conference 2006.

Abstract: Making large-organisation best practices fit in Small to Medium Enterprises takes us into an Alice-in-Wonderland world where nothing is quite the same. What loomed large has vanished and what was trivial is suddenly enormous. In Timothy Leary fashion [you kids look him up on Google] we can learn much about our everyday reality by getting outside it for a change. "Trip out" with this presentation and see your own Service Management world in a whole new way.