Concept of operationsThe main capabilities of the system are:
· identity management: authentication, authorisation, access, attributes (profile)
· transactions: registrations, applications, payments, profile changes
· collaboration: forums, user groupings
· workflow: submission, review, approval
· publication and repurposing
· communications: notifications, subscriptions, email, mailouts
· branding
· advertising
Processes to be supported (end-to-end unless otherwise noted) are
· Application for membership
· Application for certification(s)
· Application for recognition of qualification
· Processing applications
· Payments
· Maintaining catalog of payments
· Reconciliation of payments
· User administration (and self-administration)
· Submission of CP content
· Submission of website content, including advertising
· Processing user feedback
· Review, annotation and voting on content
· Approval or rejection of content
· Modification of content
· Packaging of content (release) and staging (including creating an export for vendors, regional chapters, and cutting CDs)
· Forum moderation
· Mailout generation
· Site administration and operations
· Reporting: usage, incidents, capacity, revenue
· Repository maintenance
· Content rollback and recovery
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