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RADIX Maturity Model

This page is part of a set of pages: "Core Practice RADIX Framework"
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We looked at flavours of CMM [ref 0.11.23 ,0.11.24 , 0.11.25, 0.11.26, 0.11.27] and especially the NOEMI SME-modified model [ref 0.11.28], as well as others. All seem too complex for what we want to do; it needs to be pragmatic, simple, and readily understandable without consultants. It needs to communicate to a non-technical user.
We needed a model that focused on results and allowed an incremental implementation of process changes: in CMMI terms a continuous versus staged approach.
We chose names that are not pejorative or judgemental.
We have adopted a four level RADIX Maturity Model:

0. Beginning Incomplete process, controls, ownerships etc.

Stop the rot, stabilise, prevent further damage, and reduce immediate risks.
Get control, get ownership. Put processes in place, assign roles.

1. Controlled Emergency practices are in place. Process is performed adequately, has an owner.

Get measurement, get accountability.

2. Managed Process is repeatable and documented. Process is measured and reported.

Integrate processes, install feedback loops, implement process improvement program.

3. Improving Process integrates with other processes. Reviews are performed. A continuous improvement program operates.

The names and definitions of the maturity levels have been chosen to be a bit more accessible and less academic than for example the CMM/ITIL/ISO20000 model. It also does not hurt that they are in alphabetical order to facilitate sorting.
No mapping exists to CMM or other maturity models and it is not a predictor of the assessment that will result under those models. We don’t need to use an existing model (e.g. CMM) to be compliant. It is the processes that matter not how they are measured.

Assessment of maturity
Maturity is assessed at the Process level. (We looked at assessing Maturity at the Domain level in order to simplify assessment and discussion, but we could not find an assessment methodology that didn’t increase the complexity).
Maturity 0
By default Processes are at Maturity 0:Beginning.
Maturity 1
In order to achieve maturity 1:Controlled, the Process should include
• All Emergency Practices completed (type:Create) or being adequately performed (type:Perform)
• All (??) Maturity 1:Controlled Practices completed (type:Create) or being adequately performed (type:Perform)
• At least one Practice from the Plan and Do Phase being adequately performed to demonstrate a working Deming Cycle

Maturity 2
In order to achieve Maturity 2:Managed, the Process should include all Maturity 1:Controlled requirements, plus
• All (??) Maturity 2:Managed Practices completed (type:Create) or being adequately performed (type:Perform) or being measured (Type:Measure)

Maturity 3
In order to achieve Maturity 3:Improving, the Process should include all Maturity 2:Managed requirements, plus
• at least one Practice from each Category being adequately performed,
• sufficient Practices (at least one) from each Phase being adequately performed to demonstrate a working Deming Cycle
• All (??) Maturity 3:Improving Practices completed (type:Create) or being adequately performed (type:Perform) or being measured (Type:Measure)

This page is part of a set of pages: "Core Practice RADIX Framework"
Turn the page: