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Through the Looking Glass: ITIL in Small Business
The attached white paper is a presentation given by Rob to the itSMF NZ national Conference 2006.
Abstract: Making large-organisation best practices fit in Small to Medium Enterprises takes us into an Alice-in-Wonderland world where nothing is quite the same. What loomed large has vanished and what was trivial is suddenly enormous. In Timothy Leary fashion [you kids look him up on Google] we can learn much about our everyday reality by getting outside it for a change. "Trip out" with this presentation and see your own Service Management world in a whole new way. |
Known errorsCOPR HAS UNDERGONE A ROUGH UPGRADE: please be patient with us as we restore normal function. Basic stuff will be restored soon but it could be most of 2009 before we are fully rebuilt with a new improved CoPr. Suggestions are welcomed on reshaping CoPr.
The meaty part of CoPr is in the Practices themselves. All the other bits serve mostly to organise them.
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