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Craig Pattison

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ITSM consultant, currently at the ANZ National Bank Ltd, Wellington, NZ

* NZ President of itSMFnz

* ITIL Master

* DIrector of Certifications and Qualifications and Vice Chairman of itSMF International (www.itsmf.com )

* ISO/IEC20000 Category A liaison ( www.iso.org )

Full bio to follow shortly